Terms of service

1. Who we are

This store (“Lumi Haven”) is operated by Rana-Shop, owner Tahar Chouria, Knappertsbuschstraße 20, 81927 München, Germany (“we”, “us”). Email: contact@rana-shop.online

2. Orders

Product listings are an invitation to order, not a binding offer. By clicking the final order button at checkout, you place a binding order. We confirm receipt by email. The contract is concluded with our order confirmation or when we ship your order. We may decline an order, for example if a product is out of stock or the price was obviously wrong; any payment will then be refunded in full.

3. Prices and payment

Prices are shown in US dollars. Applicable sales tax is calculated and shown at checkout. Shipping within the United States is free. Payment is due when you place your order, using the payment methods shown at checkout.

4. Delivery

We ship to the United States. Delivery times are listed in our shipping policy. Risk of loss passes to you on delivery.

5. Returns

Returns and refunds are handled under our return and refund policy.

6. Product use

Please follow the instructions and safety information included with each product. Products for babies and children must only be used under adult supervision.

7. Warranty and liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under mandatory product liability law. Otherwise, our liability for slight negligence is limited to foreseeable damage typical for this type of contract. Nothing in these terms limits any rights you have under mandatory consumer protection law.

8. Discount codes

Discount codes are valid only during their stated period, once per customer, cannot be exchanged for cash and cannot be combined with other codes.

9. Governing law

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory laws of the state where you live.