Refund policy

Returns and refunds

30-day returns. You can return any item within 30 days of delivery for a full refund of the product price. Items must be unused, clean and in their original packaging.

How to return: email us at contact@rana-shop.online with your order number before sending anything. We will reply with the return address and instructions. Please do not send items to the sender address on the package.

Return shipping: for change-of-mind returns, you pay the return shipping cost. If your item arrived damaged, defective or wrong, we cover everything. Just send us a photo and we will send a free replacement or a full refund, usually without you needing to return the item.

Hygiene items: for health and hygiene reasons, baby feeding and nail care products can only be returned unopened, unless they are defective.

Refunds: we refund to your original payment method within 5 business days after we receive your return or approve your claim. Your bank may take a few more days to show it.

Cancellations: you can cancel free of charge until your order has shipped. Just email us.

Your legal rights as a consumer are not affected by this policy.